Refund policy
Return and refund policy
We stand behind every bottle of Alvena with our 30-Day Empty-Bottle Promise. You have 30 days after receiving your order to request a full refund.
How the promise works
Take Alvena as directed. Finish the first bottle. If it's not for you, email us within 30 days of delivery and get every dollar back on your whole order. The promise applies even if your bottles have been opened, and even if the bottle is empty. Because Alvena is a dietary supplement meant for personal use, there is nothing to send back. The promise applies once per customer.
To start a refund, contact us at support@tryalvena.co with your order number. Our team will reply quickly and guide you through the next steps.
Subscriptions
If you chose a subscription, you can cancel anytime before your next bill date through our member portal or by emailing support@tryalvena.co. Cancelling stops future shipments and charges. Your first subscription order is covered by the 30-Day Empty-Bottle Promise like any other order.
Damages and issues
Please inspect your order upon reception and contact us immediately if a bottle is damaged, the safety seal is broken, or you receive the wrong item, so that we can evaluate the issue and make it right. A quick photo helps us resolve it faster, either with a free replacement or a refund.
Exceptions / non-refundable items
Unfortunately, we cannot accept refunds on gift cards. Please get in touch if you have any questions or concerns about your specific order.
Exchanges
Would you prefer a different bundle or quantity? Contact us at support@tryalvena.co and we will arrange the best solution for you.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. For health and hygiene reasons, this right applies to unopened bottles with their safety seal intact. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've reviewed your request, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your refund, please contact us at support@tryalvena.co.