Cancellation policy

Purchase options cancellation policy

Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel a subscription.

Subscriptions
When you purchase a subscription, you'll receive repeat deliveries of Alvena based on the delivery frequency shown at checkout. Your payment details will be stored securely by our payment provider, and you'll be charged at the price and frequency shown in your order summary for each delivery, until you cancel. Your subscription renews automatically until you cancel it.

How to cancel or change your subscription
You can cancel or change your subscription at any time, with no cancellation fee. To stop your next delivery and charge, cancel before your next bill date. You can do this in two ways:

• through our member portal, using the link in your order confirmation and subscription emails;
• by emailing us at support@tryalvena.co with your order number.

Where available in the member portal, you can also change your delivery frequency, or skip or pause a delivery, instead of cancelling.

If you cancel after a charge has already been processed for your next delivery, contact us at support@tryalvena.co and we will help you.

Reminders
Your order confirmation and subscription emails include the details of your subscription and the link to manage it. If you have any doubt about your next bill date, contact us and we will confirm it for you.

Refunds
Your first subscription order is covered by our 30-Day Empty-Bottle Promise, like any other order: if Alvena is not for you, email us within 30 days of delivery and get every dollar back on that order, even if the bottle is empty, with nothing to send back. See our Refund Policy for full details on refunds.

Questions?
We are always here for you at support@tryalvena.co.

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